Refund Policy.
Last Updated: 9/4/2026
Ebnezer USA LLC provides professional hotel sales execution, opportunity management, account development, reporting, and related commercial support services.
Because our services involve time, expertise, strategic planning, outreach efforts, and customized work performed on behalf of each client, refunds are governed by the following policy.
1. Service-Based Engagements
Most Ebnezer services are professional consulting and sales-support services rather than physical products.
Fees attributable to services already performed or service periods that have commenced are generally non-refundable, except where otherwise required by law or expressly provided in the applicable service agreement.
2. Discovery Calls
Discovery calls and introductory consultations are provided to determine fit and scope prior to engagement. No payment is required for initial discovery discussions unless otherwise agreed in writing.
3. Payment Errors and Future Services
If a payment is made in error, duplicated, or relates to services that have not yet commenced, Ebnezer may review refund requests on a case-by-case basis. Approved refunds, if any, will generally apply only to services not yet delivered or work not yet performed.
4. Monthly Service Agreements
Monthly service fees are invoiced in advance for the applicable service period and cover access to Ebnezer's expertise, planning, reporting, account management, sales activities, and ongoing support during that period. Fees for active or completed service periods are generally non-refundable.
5. Client Delays
Refunds will not be issued due to delays resulting from a client's failure to provide information, approvals, access, assets, responses, or other required cooperation necessary for service delivery.
6. Performance Disclaimer
Ebnezer provides structured sales execution, commercial support, and reporting designed to improve the systems behind hotel sales performance.
Actual results depend on market demand, property condition, competitive positioning, pricing, available opportunity flow, client participation, operational execution, and other external factors. Ebnezer does not guarantee specific revenue, occupancy, ADR, booking volume, conversion, or other commercial outcomes.
Performance outcomes alone do not create an entitlement to a refund unless otherwise provided in the applicable service agreement.
7. Refund Requests
Refund requests must be submitted in writing to:
All requests will be reviewed in good faith and responded to within a reasonable timeframe.
Where a refund is approved, any applicable banking fees, wire fees, foreign exchange charges, payment processing fees, or similar transaction costs may be deducted from the refunded amount.
8. Chargebacks
Clients agree to contact Ebnezer directly to resolve any billing concerns before initiating a chargeback or payment dispute.
Clients are encouraged to contact Ebnezer directly regarding billing concerns before initiating a payment dispute. Ebnezer reserves the right to provide supporting documentation to the applicable payment processor regarding services already rendered.
Nothing in this policy supersedes the terms of a separately executed service agreement between Ebnezer USA LLC and its clients.